Privacy Policy

Last updated: 08.08.2024
REEF LODGES Newquay ("we", "our", "us", or the "Company") is committed to protecting the privacy of our users ("you" or "your"). This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of your information when you visit our website https://reeflodges.com/ (the "Site") or use our services.

Table of Contents

• 1. Introduction
• 2. Information We Collect
• 3. How We Use Your Information
• 4. Legal Basis for Processing Personal Data
• 5. Data Retention
• 6. Data Sharing and Disclosure
• 7. International Data Transfers
• 8. Your Data Protection Rights
• 9. Opting Out of Communications
• 10. Cookies and Tracking Technologies
• 11. Data Security
• 12. Children's Privacy
• 13. Links to Third-Party Websites
• 14. Changes to This Privacy Policy
• 15. Contact Us

1. Introduction

This Privacy Policy applies to all information collected through our Site and services, as well as any related services, sales, marketing, or events. By using our Site or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information You Provide to Us

We may collect personal information that you provide directly to us, including but not limited to:

• Name
• Email address
• Phone number
• Postal address
• Date of birth
• Payment information
• Account login credentials

2.2 Information We Collect Automatically

When you visit our Site, we may automatically collect certain information about your device and usage of the Site, including:

• IP address
• Browser type and version
• Operating system
• Time zone setting and location
• Pages viewed and how you navigate the Site
• Information about your visit, including the full Uniform Resource Locators (URL)

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our Site and services
• To process transactions and send related information, including confirmations and invoices
• To send administrative information, such as updates, security alerts, and support messages
• To respond to your comments, questions, and requests
• To personalize your experience on our Site
• To send marketing communications, promotional offers, or newsletters (with your consent)
• To monitor and analyze trends, usage, and activities in connection with our Site
• To detect, prevent, and address technical issues, fraud, or other illegal activities
• To comply with legal obligations

4. Legal Basis for Processing Personal Data

Under the UK GDPR, we must have a legal basis for processing your personal data. We rely on the following legal bases:

• Consent: Where you have given us explicit consent to process your data for a specific purpose.
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legal obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
• Legitimate interests: Where processing is necessary for the purposes of the legitimate interests pursued by us or a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. To determine the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process your personal data
• Whether we can achieve those purposes through other means
• The applicable legal, regulatory, tax, accounting, or other requirements

6. Data Sharing and Disclosure

We may share your personal information in the following situations:

• With service providers, contractors, and other third parties we use to support our business
• With affiliates or business partners for the purpose of providing you with our services
• In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request
• To enforce our rights arising from any contracts entered into between you and us
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our Company, our customers, or others

7. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including personal data, to the United Kingdom and process it there.
Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by implementing at least one of the following safeguards:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK government.
• Where we use certain service providers, we may use specific contracts approved by the UK government which give personal data the same protection it has in the UK.

8. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete any information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us using the information provided at the end of this policy. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

9. Opting Out of Communications

You have the right to opt-out of receiving marketing communications from us at any time. You can exercise this right by:

• Clicking on the "unsubscribe" or "opt-out" link in any marketing email we send you
• Contacting us using the contact information provided at the end of this policy
• Updating your communication preferences in your account settings (if applicable)

Please note that you may continue to receive service-related and other non-marketing communications.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
We use the following types of cookies:

• Essential cookies: Necessary for the website to function properly.
• Analytical/performance cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
• Functionality cookies: Used to recognize you when you return to our website.
• Targeting cookies: Record your visit to our website, the pages you have visited and the links you have followed.

11. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

12. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

13. Links to Third-Party Websites

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

15. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: admin@reeflodges.com
• By phone: +44 7990450278
• By mail: 10-12 Berry Road, Newquay, Cornwall TR7 1AR, United Kingdom

If you have any complaints or concerns about our privacy practices, you have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).